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Customer Operational Excellence

Delivering Customer Service Excellence

How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to all your clients, all the time.

Objective 

By the end of this session you will better understand how to put the needs and requirements of a client first, ahead of anything and everything else. Helping you deliver excellence to all your clients, all of the time.

Agenda

  • Customer Journey
  • Examples of customer churn
  • What is exceptional service?
  • Blind Spots
  • How to deliver exceptional service

Events

Date
Feb 25, 2025
Time
2:00 PM
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Product
Premium
Duration
60 minutes
Facilitator
Simon Sparks
Quiz
No
Certificate
Yes
Recommendation
97.22%
of Users who said they'd recommend this course.
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