Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on Part 1 by exploring advanced...
Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...