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Customer Operational Excellence

Dealing with Challenging Customers

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you can use to help smooth the client relationship, help solve their problem and demonstrate how to put the client first in a challenging situation.

Objective

Explore how to deal with angry or difficult clients. 
Learn specific tips and techniques that you can use to help solve their problem and demonstrate how to put the client first in a challenging situation.

Agenda

Client Journey and Creating Loyalty
Top Tips 
LAURA
Building Lasting Relationships

Events

Date
Dec 20, 2024
Time
9:30 AM
Please use your learning platform to book onto this event.
Date
Jan 28, 2025
Time
9:30 AM
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Date
Mar 26, 2025
Time
3:30 PM
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Product
Premium
Duration
60 minutes
Facilitator
Simon Sparks
Quiz
No
Certificate
Yes
Recommendation
97.67%
of Users who said they'd recommend this course.
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