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Customer Delivery Excellence

Understanding Needs to Deliver Value

This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility which in turn builds trust.

Objective: 

Understand the importance of understanding the clients needs and how to use this information to deliver value and credibility which in turn builds trust.

Agenda: 

  • Defining Value 
  • Understanding Your Client
  • ROI
  • Changing World 

Events

Date
Dec 17, 2024
Time
11:00 AM
Please use your learning platform to book onto this event.
Date
Feb 25, 2025
Time
9:30 AM
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Product
Premium
Duration
60 minutes
Facilitator
Simon Sparks
Quiz
No
Certificate
Yes
Recommendation
100%
of Users who said they'd recommend this course.
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