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Customer Delivery Excellence

Influencing Skills

What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors to take into account to successfully engage and influence others, including the decision making process itself as well as the impact of framing, or how you position your proposition. The techniques we cover will improve your effectiveness and ability to influence both colleagues and clients to reach mutually agreeable outcomes.

Agenda: 

  • Misconceptions of Influencing Skills
  • Persuasive Techniques
  • Influencing Techniques
  • Decision Making Process
  • Influential and Persuasive Communication

Events

Date
Nov 21, 2024
Time
3:30 PM
Please use your learning platform to book onto this event.
Date
Jan 20, 2025
Time
5:00 PM
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Date
Mar 5, 2025
Time
12:30 PM
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Product
Premium
Duration
60 minutes
Facilitator
Simon Sparks
Quiz
Yes
Certificate
Yes
Recommendation
97.67%
of Users who said they'd recommend this course.
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