Manage Up!: The Ultimate Guide to Managing Your Manager by Jacqueline Ross is a comprehensive guide that provides practical strategies for successfully managing the relationship with your manager and maximising your professional growth. Drawing on her extensive experience in leadership development and coaching, Ross offers valuable insights, tips, and techniques for building a productive and collaborative partnership with your manager.
The Joy of Burnout: How the End of the World Can Be a New Beginning by Dina Glouberman takes a unique and unconventional approach to burnout. Rather than viewing it as a negative or destructive experience, the author presents burnout as an opportunity for personal growth, transformation, and the creation of a more fulfilling life.
Glouberman challenges the traditional narrative surrounding burnout, which often portrays it as a sign of failure or weakness. Instead, she encourages readers to embrace burnout as a catalyst for positive change. She argues that burnout can serve as a wake-up call, signalling that something in our lives is out of alignment and in need of attention.
"Succession: Mastering the Make-or-Break Process of Leadership Transition" by Noel M. Tichy is a significant book that tackles the crucial and often complex process of leadership succession in organisations. Published in 1997, this book offers enduring insights, strategies, and practical guidance for businesses seeking to navigate leadership transitions successfully.
Conversational Capacity: The Secret to Building Successful Teams That Perform When the Pressure Is On by Craig Weber is a thought-provoking book that explores the critical role of effective communication in high-pressure situations within organisations. Craig Weber argues that building conversational capacity—the ability to engage in open, balanced, and constructive conversations, especially in challenging circumstances—is essential for achieving team success, problem-solving, and maintaining high performance.
"5 Star Service: How to Deliver Exceptional Customer Service" by Michael Heppell is a comprehensive guide that explores the principles and strategies behind providing outstanding customer service. Heppell's book goes beyond the basics, aiming to empower individuals and organisations to elevate their customer service practices to a level that not only meets but exceeds customer expectations.
Burnout: The Secret to Unlocking the Stress Cycle by Emily Nagoski and Amelia Nagoski is a comprehensive guide that explores the science behind burnout and offers practical strategies for managing and recovering from stress. Drawing from research in psychology, neuroscience, and physiology, the authors provide valuable insights and tools to help individuals understand and address the complexities of burnout.