What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...
Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Target Audience: Any level This course explores the legal frameworks and ethical principles governing conflicts of interest in various...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...
