This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...
Stakeholder engagement is just one step in the process of stakeholder management. This session explores what it means to be "engaged"...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...
Target Audience: Any level Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, ...
Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...
There are 168 hours in a week, so what are you going to do with them? This session will help you understand how to better manage your...
Target Audience: Any level Learn the difference between bullying & harassment, how to recognise them and the specific laws that...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
