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Enhancing Sales Essentials

Cross Selling and Up Selling

The objective of cross-selling can be to either increase the income derived from the client or to protect the relationship with the client or clients. The approach to the process of cross-selling can be varied – join this session to learn ways of how to ask questions and learn more about the client’s needs and goals to expand their scope and identify white space opportunity.

Objective

By the end of this session you will understand:
how to ask questions and learn more  about the clients needs and goals in order to  expand their scope and identify white space, cross sell and up sell opportunity

Agenda

  • What is Cross Sell and Up Sell?
  • The benefits
  • How?
  • Whitespace and questioning techniques
  • Summary
     

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Duration
60 minutes
Facilitator
Jo Nash
Quiz
No
Certificate
Yes
Recommendation
100%
of Users who said they'd recommend this course.
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