Mentoring 101: What Every Leader Needs to Know by John C. Maxwell is a practical guide that explores the art and science of mentoring. John Maxwell, a renowned leadership expert and author, draws from his extensive experience to provide valuable insights and actionable strategies for effective mentoring.
In his groundbreaking book Emotional Intelligence: Why It Can Matter More Than IQ, author Daniel Goleman challenges the conventional notion that intelligence is solely defined by one's IQ. Goleman argues that emotional intelligence, which encompasses a set of skills related to understanding and managing emotions, plays a crucial role in personal and professional success.
"Death by Meeting: A Leadership Fable... About Solving the Most Painful Problem in Business" by Patrick Lencioni is a thought-provoking book that confronts the common problem of ineffective and tedious business meetings. Lencioni, well-versed in organisational health and leadership, weaves a compelling narrative that not only educates but also provides valuable guidance on turning meetings from uninspiring and time-consuming rituals into engaging and results-driven interactions.
"Smart Calling: Eliminate the Fear, Failure, and Rejection from Cold Calling" by Art Sobczak is a definitive guide that transforms traditional cold calling into a strategic and effective process. Published in 2010, Sobczak draws on his extensive experience in sales to provide a comprehensive framework for sales professionals to master the art of making "smart" calls and achieve success in their prospecting efforts.
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization is a book written by Leonardo Inghilleri and Micah Solomon, two customer service experts with decades of experience working with leading service organisations. In the book, Inghilleri and Solomon provide a step-by-step guide to creating a world-class customer service organisation, based on their extensive research and real-world experience.
"The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World" is a book written by John R. DiJulius III, a leading expert on customer service and the founder of The DiJulius Group, a consulting firm that helps businesses improve their customer experience. In the book, DiJulius provides a step-by-step guide to creating a customer-centric business and revolutionising the way companies approach customer service.