The Power of Mindset: 14 Life-Changing Principles on How to Achieve True Happiness and Success is a transformative book that delves into the concept of mindset and its profound impact on our lives. Authored by an expert in personal development, this book presents 14 key principles that can help individuals harness the power of their mindset to create a life filled with happiness and success.
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization is a book written by Leonardo Inghilleri and Micah Solomon, two customer service experts with decades of experience working with leading service organisations. In the book, Inghilleri and Solomon provide a step-by-step guide to creating a world-class customer service organisation, based on their extensive research and real-world experience.
The Emotional Intelligence Quick Book by Travis Bradberry and Jean Greaves is a concise guide designed to help individuals understand and develop their emotional intelligence (EQ) skills. Drawing from their expertise in the field, Bradberry and Greaves provide practical strategies and actionable advice to enhance emotional intelligence in personal and professional settings. This summary explores the key ideas presented in the book, highlighting its value as a resource for those seeking to improve their EQ.
Cybersecurity and Cyberwar: What Everyone Needs to Know" by P.W. Singer and Allan Friedman is a comprehensive guide to understanding the key issues and challenges in cyber security and cyber warfare. The book provides a clear and accessible overview of the history, technology, and policy issues surrounding cyber security.
Who: The A Method for Hiring by Geoff Smart and Randy Street provides a systematic and practical approach to hiring top talent. The authors introduce the A Method, a step-by-step process designed to help organisations make effective hiring decisions and build high-performing teams.
Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen explores the art of receiving feedback effectively and leveraging it for personal and professional growth. The book provides valuable insights, practical strategies, and real-life examples to help readers develop the skills necessary to receive feedback with openness and use it constructively.