In Blind Spots: Why We Fail to Do What's Right and What to Do About It, Max H. Bazerman and Ann E. Tenbrunsel delve into the psychological and social mechanisms that cause individuals and organisations to act unethically despite their intentions to uphold moral standards. The book explores the gap between who people think they are and how they actually behave, focusing on the concept of "bounded ethicality"—the idea that our ability to act ethically is limited by cognitive biases and situational pressures.
Paul McFedries' "Excel Pivot Tables and Pivot Charts: Your visual blueprint for creating dynamic spreadsheets" is a practical and visually oriented guide designed to help users harness the powerful features of Excel pivot tables and pivot charts. This book is part of the "Your visual blueprint" series, known for its step-by-step visual format that makes complex concepts accessible and easy to understand.
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery by Sarah Cook is a comprehensive guide that explores the importance of effectively managing customer complaints and using service recovery as a means to build customer loyalty. Cook provides valuable insights, practical strategies, and actionable techniques to help organisations handle complaints with excellence.
Leadership: The Power of Emotional Intelligence by Daniel Goleman explores the crucial connection between emotional intelligence (EI) and effective leadership. Drawing on extensive research and case studies, Goleman reveals how emotional intelligence skills can elevate leaders to new levels of success. This book explores the transformative impact of emotional intelligence on leadership.
The Innovator's Mindset: Empower Learning, Unleash Talent, and Lead a Culture of Creativity by George Couros is a dynamic and insightful book that focuses on fostering a mindset of innovation in education, leadership, and personal growth. George Couros, an educator and thought leader, provides a compelling argument for cultivating an innovator's mindset and offers practical strategies for achieving this transformation.
Cybersecurity and Cyberwar: What Everyone Needs to Know" by P.W. Singer and Allan Friedman is a comprehensive guide to understanding the key issues and challenges in cyber security and cyber warfare. The book provides a clear and accessible overview of the history, technology, and policy issues surrounding cyber security.