Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute takes readers on a journey into the world of Disney's renowned customer service culture. Drawing from Disney's extensive experience in creating magical experiences for guests, the book shares valuable insights and practical strategies for delivering exceptional customer service.
"The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers" by Ashvin Vaidyanathan and Ruben Rabago is a practical guide for anyone looking to start or advance their career in customer success management. The book covers a range of topics, from customer success strategy to customer success operations, providing actionable insights and advice for customer success professionals at all levels.
"The Ultimate Guide to Remote Work: How to Grow, Manage, and Work with Remote Teams" is a comprehensive guide to remote work, offering insights and practical advice for both remote workers and managers. The book is written by Zapier, a company that provides automation tools for remote teams, and draws on their own experiences as well as extensive research and case studies.
"What Every Body Is Saying: An Ex-FBI Agent's Guide to Speed-Reading People" by Joe Navarro is a book that explores the world of nonverbal communication. As a former FBI agent and expert in nonverbal communication, Navarro offers a unique perspective on how to read and interpret body language.
The First-Time Manager by Loren B. Belker, Jim McCormick, and Gary S. Topchik is a comprehensive guide specifically designed for individuals transitioning into their first leadership role. Packed with practical advice, real-world examples, and actionable strategies, this book equips new managers with the essential skills and knowledge needed to succeed in their managerial journey.
Overwhelmed: Work, Love, and Play When No One Has the Time by Brigid Schulte is a thought-provoking exploration of the modern epidemic of overwhelm and its impact on various aspects of our lives. Schulte delves into the challenges individuals face in balancing work, family, and personal time, and offers insights into how we can reclaim our time and create a more fulfilling and balanced life.