"The Relaxation and Stress Reduction Workbook" is a self-help book written by Martha Davis, Elizabeth Robbins Eshelman, and Matthew McKay. The book is designed to help readers manage stress and anxiety through a variety of techniques and exercises.
"How to Wow" by Adrian Swinscoe is a customer service and experience guide that provides practical insights and strategies for businesses to create remarkable customer experiences effortlessly. The author, drawing on his extensive experience in customer service, outlines 68 actionable ways to enhance the customer journey and leave a lasting positive impression.
The Inner Game of Tennis by Timothy Gallwey is a seminal work that revolutionized the way people approach sports, particularly tennis, by focusing on the mental and psychological aspects of performance. Despite its title, this book goes far beyond tennis, offering profound insights into mastering any skill or endeavour through the power of self-awareness and mindfulness.
Conversational Capacity: The Secret to Building Successful Teams That Perform When the Pressure Is On by Craig Weber is a thought-provoking book that explores the critical role of effective communication in high-pressure situations within organisations. Craig Weber argues that building conversational capacity—the ability to engage in open, balanced, and constructive conversations, especially in challenging circumstances—is essential for achieving team success, problem-solving, and maintaining high performance.
Delegate: Learn How to Let Go with Confidence and Get More Done by Kate Keenan is a practical guide that offers insights and strategies for effective delegation. Recognising that many individuals struggle to delegate tasks due to a fear of losing control or a lack of trust in others, Keenan provides step-by-step advice to overcome these barriers and leverage delegation as a tool for increased productivity and personal growth.
"The Art of Mentoring: Lead, Follow and Get Out of the Way" by Shirley Peddy is a comprehensive guide to mentoring in a business context. The author emphasizes the importance of building strong relationships, setting goals, providing feedback, and developing the skills and knowledge needed to succeed as a mentor or mentee.