A quick refresher on the most effective questions to ask when identifying customers needs....
Are you new to line management and lack the confidence about 121s or general conversations? This short session takes a look at some...
An introduction to Diversity and Inclusion outlining the nine protected characteristics and the importance of D&I within the workplace....
Team members who feel valued perform at their peak. As a leader, we show you how to coach your people and operate at the highest levels....
Gain an understanding of how to be an effective follower, able to stand up for and stand up to the leader! We cover the importance...
Target Audience: Any level Discover current global trends in cyber-attacks and how to recognise them, learn of their potential impact...
Unlock the secrets to effective problem-solving with our course, “Problem Solving - Effective Approaches.” Delve into the...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...
Coaching a team of people is an art form. This course will provide you with hints, tips and tricks to allow your people to think for...