One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
Unlock the secrets to effective problem-solving with our course, “Problem Solving - Effective Approaches.” Delve into the...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...
Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...