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Communication Skills Train the Trainer module
Communication Skills

Train the Trainer

Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...

Next Event:
Date
Jan 16, 2025
Time
3:30 PM
Customer Service Excellence Effective Customer Meetings module
Customer Delivery Excellence

Effective Customer Meetings

A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...

Next Event:
Date
Jan 20, 2025
Time
2:00 PM
Customer Service Excellence Influencing Skills module
Customer Delivery Excellence

Influencing Skills

What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...

Next Event:
Date
Jan 20, 2025
Time
5:00 PM
Business Essentials Self-Confidence and Motivation module
Business Skills

Self-Confidence and Motivation

Explore how to become a confident individual and how this aids in the long-term success of your career. Tips and ideas to help you...

Next Event:
Date
Jan 21, 2025
Time
2:00 PM
Communication Skills Developing Your Personal Brand module
Communication Skills

Developing Your Personal Brand

Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...

Next Event:
Date
Jan 22, 2025
Time
5:00 PM
Communication Skills Effective and Active Listening module
Communication Skills

Effective and Active Listening

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...

Next Event:
Date
Jan 23, 2025
Time
8:00 AM
Customer Service Excellence Understanding Style Awareness - Part 2 module
Customer Delivery Excellence

Understanding Style Awareness - Part 2

This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on Part 1 by exploring advanced...

Next Event:
Date
Jan 23, 2025
Time
12:30 PM
Business Essentials How to Manage and Organise your Inbox module
Business Skills

How to Manage and Organise your Inbox

Do you find yourself wasting time trying to find an email within your inbox? On average a typical worker receives over 120 emails per...

Next Event:
Date
Jan 24, 2025
Time
9:30 AM
Customer Service Excellence Customer Complaint Resolution module
Customer Strategic Excellence

Customer Complaint Resolution

Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...

Next Event:
Date
Jan 27, 2025
Time
12:30 PM