Books

Overwhelmed: Work, Love, and Play When No One Has the Time by Brigid Schulte is a thought-provoking exploration of the modern epidemic of overwhelm and its impact on various aspects of our lives. Schulte delves into the challenges individuals face in balancing work, family, and personal time, and offers insights into how we can reclaim our time and create a more fulfilling and balanced life.

Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves is a practical guide that explores the concept of emotional intelligence (EQ) and provides strategies for improving it. The book builds upon the idea that emotional intelligence is a critical skill for personal and professional success. It offers a step-by-step approach to developing emotional intelligence and enhancing one's ability to understand and manage emotions, both in oneself and in others.

"The Relaxation and Stress Reduction Workbook" is a self-help book written by Martha Davis, Elizabeth Robbins Eshelman, and Matthew McKay. The book is designed to help readers manage stress and anxiety through a variety of techniques and exercises. 

Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink is a groundbreaking book that challenges traditional notions of motivation and presents a compelling case for a new approach to understanding what drives individuals in their personal and professional lives. Pink draws on extensive research from psychology, economics, and neuroscience to argue that autonomy, mastery, and purpose are the key factors that truly motivate people to excel.

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery by Sarah Cook is a comprehensive guide that explores the importance of effectively managing customer complaints and using service recovery as a means to build customer loyalty. Cook provides valuable insights, practical strategies, and actionable techniques to help organisations handle complaints with excellence.