Surrounded by Idiots by Thomas Erikson is a book about understanding different communication and behavioural styles, and how to communicate effectively with people who have different styles than your own. Erikson presents his ideas using the DISC model, which categorizes people into four different communication styles: Dominant, Influencing, Steady, and Conscientious.
The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennington is a comprehensive guide to understanding, designing, and improving the customer experience. The book describes the importance of putting yourself in the customer's shoes and understanding their needs and preferences in order to create a positive customer experience that fosters loyalty and repeat business.
"Zero to One: Notes on Startups, or How to Build the Future" is a book by entrepreneur and investor Peter Thiel, in which he outlines his perspective on what it takes to create a successful startup. Thiel argues that the most valuable businesses are those that create something truly new - going from "zero to one" - rather than simply improving on what already exists.
The Innovator's Mindset: Empower Learning, Unleash Talent, and Lead a Culture of Creativity by George Couros is a dynamic and insightful book that focuses on fostering a mindset of innovation in education, leadership, and personal growth. George Couros, an educator and thought leader, provides a compelling argument for cultivating an innovator's mindset and offers practical strategies for achieving this transformation.
Anti-Money Laundering: A Practical Guide to Reducing Organizational Risk by Rose Chapman is a comprehensive and practical resource for organisations seeking to effectively address the risks associated with money laundering. With a focus on understanding the complexities of money laundering and implementing robust preventive measures, Chapman provides valuable insights and strategies to mitigate the threat of financial crime.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard S. Gallagher is a practical guide for customer service professionals to effectively deal with difficult customers. The book provides valuable insights into the underlying causes of customer complaints, as well as scripts for handling challenging customer interactions.