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Courses - Page 8

294 results - Page 8 of 33

Customer Service Excellence Influencing Skills module
Customer Delivery Excellence

Influencing Skills

What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...

Next Event:
Date
Oct 16, 2024
Time
11:00 AM
Workplace Readiness Interviewing with Confidence module
Interview Readiness Part 1

Interviewing with Confidence

An interactive webinar where you'll gain invaluable insights into the interview process, allowing you to approach each opportunity...

Next Event:
Date
Oct 16, 2024
Time
12:30 PM
Customer Service Excellence Understanding Needs to Deliver Value module
Customer Delivery Excellence

Understanding Needs to Deliver Value

This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...

Next Event:
Date
Oct 16, 2024
Time
3:30 PM
Leadership Objectives & Reviews module
Performance Management

Objectives & Reviews

It's the meetings that managers statistically seem to hate the most, yet it should be something to be embraced by manager and direct...

Next Event:
Date
Oct 17, 2024
Time
2:00 PM
Microlearning Telephone Techniques module
Communication Skills - Micro

Telephone Techniques

This webinar aims to equip participants with the essential skills and knowledge required to excel in telephone communication, fostering...

Next Event:
Date
Oct 17, 2024
Time
4:00 PM
Mental Wellness Establishing a Healthy Work Life Balance module
Protecting your Mental Wellbeing

Establishing a Healthy Work Life Balance

The pressure of an increasingly demanding work culture is a big challenge to society’s mental health. Trying to achieve a healthy...

Next Event:
Date
Oct 17, 2024
Time
5:00 PM
Customer Service Excellence Delivering Customer Service Excellence module
Customer Operational Excellence

Delivering Customer Service Excellence

How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...

Next Event:
Date
Oct 18, 2024
Time
8:00 AM
Customer Service Excellence Crisis Management & De-escalation module
Customer Operational Excellence

Crisis Management & De-escalation

Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...

Next Event:
Date
Oct 18, 2024
Time
9:30 AM
Workplace Readiness Managing Conflict within the Workplace to a Positive Conclusion module
Communication in the Workplace

Managing Conflict within the Workplace to a Positive Conclusion

Conflict is an inevitable part of any workplace, but when managed effectively, it can lead to innovation, stronger relationships, and...

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