"Delivering Happiness: A Path to Profits, Passion, and Purpose" is a book written by Tony Hsieh, the former CEO of Zappos, an online shoe and clothing retailer. In the book, Hsieh shares his personal and professional journey, including his experience building Zappos into a billion-dollar business that is widely recognized for its exceptional customer service and unique company culture.
Ray R. Venkataraman and Jeffrey K. Pinto's book, "Cost and Value Management in Projects," provides a comprehensive approach to understanding and implementing effective cost and value management strategies in project environments. The authors emphasise the interconnectedness of cost and value, highlighting the importance of managing both aspects to achieve project success.
"Quiet: The Power of Introverts in a World That Can't Stop Talking" by Susan Cain is a ground-breaking book that challenges the notion that extroversion is the only path to success in life and the workplace. The book draws on extensive research in psychology, neuroscience, and other fields to explore the unique strengths and challenges of introverts and provides valuable insights and strategies for achieving success and happiness as an introvert in a world that often favours extroversion.
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization is a book written by Leonardo Inghilleri and Micah Solomon, two customer service experts with decades of experience working with leading service organisations. In the book, Inghilleri and Solomon provide a step-by-step guide to creating a world-class customer service organisation, based on their extensive research and real-world experience.
Great One-on-One Meetings for Busy Managers: Manage your team in a way that's empowering for them and dependable for you by Nick Robinson is a practical guidebook that offers valuable insights and strategies for conducting effective one-on-one meetings with team members. Recognising the challenges faced by busy managers, Robinson provides practical advice and actionable techniques to optimise these meetings, fostering stronger relationships and driving team performance.
"Death by Meeting: A Leadership Fable... About Solving the Most Painful Problem in Business" by Patrick Lencioni is a thought-provoking book that confronts the common problem of ineffective and tedious business meetings. Lencioni, well-versed in organisational health and leadership, weaves a compelling narrative that not only educates but also provides valuable guidance on turning meetings from uninspiring and time-consuming rituals into engaging and results-driven interactions.