"The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever" by Michael Bungay Stanier is a practical guide to coaching that emphasizes the importance of asking powerful questions and listening deeply. The author provides a set of seven essential coaching questions that can be used in a variety of coaching situations to help explore goals and achieve results.
"Interview Like Yourself...No, Really!: Follow Your Strengths and Skills to Get the Job" by Jezra Kaye is a practical guide to interviewing that explains the importance of being true to oneself and leveraging one's unique strengths and skills to stand out from the competition.
"Good to Great: Why Some Companies Make the Leap and Others Don't" is a book by Jim Collins that explores the key factors that separate successful companies from those that struggle to achieve long-term success. Collins and his team of researchers studied a wide range of companies over a period of five years, analysing their financial performance and leadership practices to identify the characteristics that set the great companies apart.
The Disney Way: Harnessing the Management Secrets of Disney in Your Company is a book by Bill Capodagli and Lynn Jackson that explores the business practices and management principles that have made The Walt Disney Company so successful. One of the key elements of The Disney Way is the concept of putting yourself in the customer's shoes. This idea involves understanding the customer's perspective and taking steps to ensure that their experience is as positive as possible. Disney is known for its exceptional customer service and attention to detail, and the authors suggest that this is in large part due to the company's commitment to putting itself in the customer's shoes.
Customer success is an emerging field that is rapidly gaining traction as more and more businesses recognise the importance of retaining customers and fostering long-term relationships. In the book "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue," authors Nick Mehta, Dan Steinman, and Lincoln Murphy provide a comprehensive guide to this exciting new field, offering insights and strategies for companies looking to reduce churn and build long-term customer relationships.
"Co-Active Coaching: Changing Business, Transforming Lives" by Henry Kimsey-House, Karen Kimsey-House, Phillip Sandahl, and Laura Whitworth offers a comprehensive approach to coaching in a business context. The authors introduce the Co-Active Coaching model, which emphasizes the importance of building strong relationships, exploring values and beliefs, and developing strategies for creating change.