"Everyone Included" by Helen May is a compelling exploration of the importance of inclusive education and its transformative power in shaping more equitable societies. May, drawing from her extensive background in education and inclusive practices, provides a comprehensive overview of the principles, challenges, and benefits of inclusive education.
"Co-Active Coaching: Changing Business, Transforming Lives" by Henry Kimsey-House, Karen Kimsey-House, Phillip Sandahl, and Laura Whitworth offers a comprehensive approach to coaching in a business context. The authors introduce the Co-Active Coaching model, which emphasizes the importance of building strong relationships, exploring values and beliefs, and developing strategies for creating change.
In Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients into Your Best Customers, author Noah Fleming provides valuable insights into how to effectively handle challenging customer interactions. The book is divided into three sections, each focusing on a different aspect of dealing with difficult customers.
"Meetings Suck: Turning One of the Most Loathed Elements of Business into One of the Most Valuable" by Cameron Herold is a practical guide that offers a fresh perspective on a widespread issue in the business world: ineffective meetings. Herold, an experienced business leader and entrepreneur, provides insights and actionable advice on how to transform meetings from unproductive and frustrating events into valuable and productive interactions.
"The Leadership Pipeline: How to Build the Leadership-Powered Company", co-authored by Ram Charan, Stephen Drotter, and James Noel, was originally published in 2001. This seminal work offers a comprehensive and insightful framework for developing and managing leadership talent within organisations. It provides a structured approach to identifying, nurturing, and promoting leaders at different levels, from front-line managers to top executives.
"The 7 Habits of Highly Effective People" is a self-help book written by Stephen Covey, published in 1989. The book presents a holistic, principle-centred approach to personal and professional effectiveness based on timeless universal principles of human behaviour.