Join this micro-session to learn more about body language, be better able to interpret what others are feeling and thinking and how...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
Unlock the secrets to effective problem-solving with our course, “Problem Solving - Effective Approaches.” Delve into the...
Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...
Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...
Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...