This course highlights how mindset influences customer interactions. Participants explore how adopting a customer-centric mindset enhances...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
Join this micro-session to learn more about body language, be better able to interpret what others are feeling and thinking and how...
Conflict of Interest Legislation explores the legal frameworks and ethical principles governing conflicts of interest in various sectors....
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Anti-Money Laundering for SMEs educates small and medium-sized enterprises on detecting and preventing financial crimes. This course...
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