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Customer Service Excellence Importance of Mindset in Customer Relationship Management module
Customer Operational Excellence

Importance of Mindset in Customer Relationship Management

This course highlights how mindset influences customer interactions. Participants explore how adopting a customer-centric mindset enhances...

Next Event:
Date
Oct 24, 2024
Time
3:30 PM
Customer Service Excellence Dealing with Challenging Customers - Part 2 module
Customer Operational Excellence

Dealing with Challenging Customers - Part 2

Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...

Next Event:
Date
Oct 30, 2024
Time
3:30 PM
Workplace Readiness How to Write a Successful CV and Cover Letter module
Interview Readiness Part 1

How to Write a Successful CV and Cover Letter

Join this webinar to understand how to make sure your CV stands out from the crowd. We will discuss the importance of creating a well...

Next Event:
Date
Nov 21, 2024
Time
8:00 AM
Communication Skills Communicating Effectively in the Corporate World module
Communication Skills

Communicating Effectively in the Corporate World

In today's fast-paced and dynamic corporate environment, effective communication is a critical skill that can significantly impact...

Next Event:
Date
Jan 7, 2025
Time
12:30 PM
Leadership Understanding the S.T.A.R Competency Model module
Performance Management

Understanding the S.T.A.R Competency Model

This course is designed to equip you with a clear understanding of the S.T.A.R. (Situation, Task, Action, Result) framework, a widely...

Compliance Conflict of Interest module
Compliance

Conflict of Interest

Conflict of Interest Legislation explores the legal frameworks and ethical principles governing conflicts of interest in various sectors....

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Compliance Anti-Money Laundering for SMEs module
Compliance

Anti-Money Laundering for SMEs

Anti-Money Laundering for SMEs educates small and medium-sized enterprises on detecting and preventing financial crimes. This course...

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Compliance Online Safety Act module
Compliance

Online Safety Act

This course provides a comprehensive overview of legislation aimed at promoting safe internet practices and protecting users. Participants...

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