"The Gifts of Imperfection: Let Go of Who You Think You're Supposed to Be and Embrace Who You Are" is a self-help book written by Brené Brown. The book explores the topic of self-acceptance and the importance of embracing imperfection in order to live a more authentic and fulfilling life.
“Managing for Stakeholders: Survival, Reputation, and Success" by R. Edward Freeman, Jeffrey S. Harrison, and Andrew C. Wicks is a comprehensive examination of stakeholder theory and its application in modern business. The book argues that organisations should prioritise the interests of all stakeholders—not just shareholders—to achieve long-term success and sustainability. This approach, known as stakeholder management, involves identifying, understanding, and balancing the needs and concerns of various groups that are affected by or can affect the organisation.
"Leading the Customer Experience" by Sarah Cook is a comprehensive guide for organisations aiming to deliver exceptional customer service and create long-lasting customer loyalty. Cook emphasises that in today’s highly competitive market, providing an outstanding customer experience (CX) is not just a differentiator but a necessity for businesses to thrive.
The Risk Management Handbook: A Practical Guide to Managing the Multiple Dimensions of Risk by David Hillson is a comprehensive resource that provides insights, strategies, and practical guidance on managing risks effectively in a complex and dynamic business environment. With a focus on the multifaceted nature of risks, Hillson offers a systematic approach to risk management that can be applied across various industries and sectors.
Surrounded by Idiots by Thomas Erikson is a book about understanding different communication and behavioural styles, and how to communicate effectively with people who have different styles than your own. Erikson presents his ideas using the DISC model, which categorizes people into four different communication styles: Dominant, Influencing, Steady, and Conscientious.
Mindset: Changing the Way You Think to Fulfil Your Potential by Carol Dweck is a transformative book that explores the power of mindset in shaping our abilities, achievements, and personal growth. Dweck introduces the concept of a growth mindset versus a fixed mindset and demonstrates how adopting a growth mindset can lead to greater fulfilment and success in various areas of life.