AI has become a buzz word in recent times; whilst some have been filled with dread, others are curious about the opportunity it presents....
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
Often used synonomously: stress and anxiety are not the same. Learn the differences, how to spot the signs and symptoms and how to...
Join this micro-session to learn more about body language, be better able to interpret what others are feeling and thinking and how...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
In a no normal world, how do you, as a leader, juggle what’s right for your business and people? How do we create calm in the continuous...
Gain an understanding of how to be an effective follower, able to stand up for and stand up to the leader! We cover the importance...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...