Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute takes readers on a journey into the world of Disney's renowned customer service culture. Drawing from Disney's extensive experience in creating magical experiences for guests, the book shares valuable insights and practical strategies for delivering exceptional customer service.
"Project Stakeholder Management" by Pernille Eskerod and Anna Lund Jepsen is a comprehensive guide that focuses on the importance of stakeholder management in project success. The book provides a detailed exploration of stakeholder theory and its practical application in project management, offering strategies, tools, and techniques for identifying, analysing, and engaging stakeholders effectively throughout the project lifecycle.
The "HBR Guide to Performance Management" is a comprehensive and practical guide published by the Harvard Business Review, aimed at helping organisations and individuals enhance their performance management processes.
"The 7 Habits of Highly Effective People" is a self-help book written by Stephen Covey, published in 1989. The book presents a holistic, principle-centred approach to personal and professional effectiveness based on timeless universal principles of human behaviour.
In Ethics and Risk Management, Lina Svedin examines the intersection of ethical considerations and risk management practices in organisations, particularly in the public sector. Svedin emphasises that effective risk management is not merely about minimising harm or avoiding liability but about incorporating ethical values into decision-making processes to balance competing interests and priorities. The book provides a comprehensive framework for understanding how ethical principles can guide organisations in navigating complex risks while maintaining trust and accountability.
The 4-Hour Workweek by Timothy Ferriss is a groundbreaking book that challenges conventional ideas about work and provides a blueprint for achieving lifestyle design and ultimate freedom. Ferriss presents a new way of thinking about work and productivity, advocating for efficiency, automation, and outsourcing to create a life of abundance and fulfilment.