"Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days" by Joey Coleman is a compelling guide that underscores the significance of the initial post-sale phase in fostering long-term customer loyalty. The book is based on Coleman’s extensive experience and research, highlighting how businesses can transform new customers into lifelong advocates by focusing on their early interactions.
"Speak Like Churchill, Stand Like Lincoln: 21 Powerful Secrets of History's Greatest Speakers" by James C. Humes is a book that offers practical tips and advice on public speaking. The book draws inspiration from some of history's most famous and effective speakers, such as Winston Churchill and Abraham Lincoln. Humes identifies 21 key strategies for delivering powerful and memorable speeches and presentations.
Henry E. Mejia's "Excel Charts and Graphs Ninja" is a practical and comprehensive guide designed to help users master the art of creating effective charts and graphs in Excel. The book is aimed at both beginners and advanced users who want to enhance their data visualisation skills and make more informed decisions using visual data representations.
Personal Branding for Dummies by Susan Chritton is a comprehensive guide that demystifies the concept of personal branding and provides practical advice for individuals looking to develop and enhance their personal brand. The book offers step-by-step instructions, actionable strategies, and real-life examples to help readers understand the importance of personal branding and how to effectively communicate their unique value to the world.
Thriving as a Remote Customer Service Representative by Ash Layna is a comprehensive guide that equips individuals with the necessary skills and strategies to excel in the field of remote customer service. With the rise of remote work opportunities, the book serves as a valuable resource for those seeking to adapt to the evolving nature of customer service roles in the digital age.
Team of Teams: New Rules of Engagement for a Complex World by General Stanley McChrystal is a groundbreaking book that offers profound insights into leadership, organisational structure, and adaptability in the modern world. General McChrystal draws from his extensive military experience, particularly during his tenure as commander of Joint Special Operations Command (JSOC), to illustrate how traditional hierarchies and command structures often fall short in addressing the complex and rapidly evolving challenges of the 21st century.