"Project Stakeholder Management" by Pernille Eskerod and Anna Lund Jepsen is a comprehensive guide that focuses on the importance of stakeholder management in project success. The book provides a detailed exploration of stakeholder theory and its practical application in project management, offering strategies, tools, and techniques for identifying, analysing, and engaging stakeholders effectively throughout the project lifecycle.
Customer Service in an Instant: 60 Ways to Win Customers and Keep Them Coming Back by Karen Leland is a practical guide for customer service professionals looking to improve their customer service skills. The book provides 60 quick, practical tips for handling difficult customers in a variety of situations.
Buyology: How Everything We Believe About Why We Buy is Wrong by Martin Lindstrom is a fascinating exploration of the subconscious forces that shape our buying decisions. In this book, Lindstrom draws on extensive research and neuromarketing studies to challenge commonly held beliefs about consumer behaviour and uncover the hidden factors that truly drive our purchasing choices.
John P. Kotter's book "Leading Change" is a seminal work in the field of change management, offering a comprehensive framework and invaluable insights for leaders tasked with guiding their organisations through significant transformations. Published in 1996 and expanded upon in later editions, this book remains a foundational resource for leaders seeking to understand the challenges of change and implement effective strategies to lead successful transformations.
"Project Management: A Systems Approach to Planning, Scheduling, and Controlling" by Harold Kerzner is a comprehensive guide to project management, providing a detailed overview of the key concepts, principles, and techniques involved in managing projects effectively. The book covers all aspects of project management, from planning and scheduling to budgeting and risk management, making it an indispensable resource for project managers of all experience levels.
"Excel 365 Charts" by M.L. Humphrey is a comprehensive guide tailored for users looking to master the art of chart creation and data visualisation using Excel 365. Humphrey's book is designed to cater to both beginners and advanced users, providing a detailed exploration of Excel's charting capabilities and how to leverage them to create compelling and informative visual representations of data.