"Influencing Virtual Teams: 17 Tactics That Get Things Done with Your Remote Employees" by Hassan Osman is a practical and insightful guide that delves into the nuances of leading and influencing remote teams effectively. With the rise of remote work, this book offers essential strategies for managers and leaders to navigate the challenges of distance and create a cohesive and productive virtual team environment.
"The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World" is a book written by John R. DiJulius III, a leading expert on customer service and the founder of The DiJulius Group, a consulting firm that helps businesses improve their customer experience. In the book, DiJulius provides a step-by-step guide to creating a customer-centric business and revolutionising the way companies approach customer service.
The Interview Expert: How to Get the Job You Want by John Lees is a comprehensive guide to succeeding in job interviews. Lees, a career coach and author with over 20 years of experience, provides practical advice and strategies for every stage of the interview process, from preparation to follow-up.
"The Loudest Duck: Moving Beyond Diversity while Embracing Differences to Achieve Success at Work" by Laura A. Liswood provides a compelling examination of workplace diversity and inclusion, offering practical advice for leveraging differences to achieve organisational success. Liswood, an expert on leadership and diversity, uses parables, real-world examples, and insightful analysis to illustrate the complexities and benefits of creating inclusive workplaces.
Project Management Communication Tools by William Dow and Bruce Taylor is a comprehensive guide that highlights the critical role of communication in project management. The book provides over 80 communication tools and techniques, helping project managers improve clarity, collaboration, and stakeholder engagement. It argues that poor communication is one of the leading causes of project failure and offers practical solutions to enhance project success through structured communication strategies.
What Color Is Your Parachute? 2024 is the latest edition of Richard N. Bolles' globally acclaimed career guidebook, offering practical, actionable advice for job seekers in today’s dynamic and challenging job market. Known for its hands-on approach and innovative exercises, the book empowers readers to identify their career goals, navigate the job search process, and successfully secure employment. This updated edition integrates new insights, reflecting changes in the labour market, technology, and hiring practices post-pandemic.