"Remote: Office Not Required" by Jason Fried and David Heinemeier Hansson is a book that explores the benefits and challenges of remote work and provides practical guidance for building a successful remote team and culture. The authors are the founders of Basecamp, a software company that has been fully remote since its inception.
The Like Switch: An Ex-FBI Agent's Guide to Influencing, Attracting, and Winning People Over by Jack Schafer and Marvin Karlins is a practical guide to building rapport and trust in a variety of situations. Drawing on his experience as an FBI agent, Schafer provides insights into human behaviour and communication that can be applied in business, social, and personal relationships.
Burnout: The Secret to Unlocking the Stress Cycle by Emily Nagoski and Amelia Nagoski is a comprehensive guide that explores the science behind burnout and offers practical strategies for managing and recovering from stress. Drawing from research in psychology, neuroscience, and physiology, the authors provide valuable insights and tools to help individuals understand and address the complexities of burnout.
Nonviolent Communication: A Language of Life by Marshall B. Rosenberg is a transformative guide to improving communication and fostering meaningful relationships. At its core, the book introduces the Nonviolent Communication (NVC) framework, which emphasises empathy, compassion, and clarity to resolve conflicts, build connections, and communicate effectively without causing harm.
"The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World" is a book written by John R. DiJulius III, a leading expert on customer service and the founder of The DiJulius Group, a consulting firm that helps businesses improve their customer experience. In the book, DiJulius provides a step-by-step guide to creating a customer-centric business and revolutionising the way companies approach customer service.
"Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days" by Joey Coleman is a compelling guide that underscores the significance of the initial post-sale phase in fostering long-term customer loyalty. The book is based on Coleman’s extensive experience and research, highlighting how businesses can transform new customers into lifelong advocates by focusing on their early interactions.