The fourth edition of the book "EU General Data Protection Regulation (GDPR) – An Implementation and Compliance Guide" provides a comprehensive and practical guide for organisations to navigate the complex landscape of the European Union's General Data Protection Regulation (GDPR). Written by a team of experts, including Alan Calder and Steve Watkins, this book serves as a valuable resource for businesses and individuals seeking to understand and comply with the GDPR.
"Good Grief" by Granger E. Westberg is a compassionate and insightful guidebook that offers practical wisdom and emotional support to individuals navigating the challenging journey of grief. Drawing on his experience as a pastor, hospital chaplain, and grief counsellor, Westberg provides readers with a roadmap for coping with loss and finding healing in the midst of sorrow.
Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler is a book about how to have productive and effective conversations when the stakes are high, emotions are strong, and opinions differ. The book provides readers with tools and techniques for handling challenging conversations in both personal and professional settings.
"The Little Red Book of Selling" by Jeffrey Gitomer is a compact yet powerful guide that provides essential principles and strategies for achieving success in sales. Gitomer, a sales expert and motivational speaker, distils his extensive experience into a concise and engaging handbook designed to help sales professionals enhance their skills and achieve greater results.
Daniel Coyle’s The Culture Code explores what makes teams and groups work effectively together, offering valuable insights that team members can use to contribute positively to their teams. The book is based on research and real-world examples from highly successful groups in diverse fields, such as Pixar, Navy SEALs, and the San Antonio Spurs. Coyle identifies three key skills that build a strong team culture: creating safety, sharing vulnerability, and establishing purpose.
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery by Sarah Cook is a comprehensive guide that explores the importance of effectively managing customer complaints and using service recovery as a means to build customer loyalty. Cook provides valuable insights, practical strategies, and actionable techniques to help organisations handle complaints with excellence.