"Renewing Your Customer" by Craig Bailey is a comprehensive guide that delves into the critical aspects of managing customer renewals, emphasising strategies for maintaining strong client relationships and ensuring ongoing business growth. Bailey leverages his extensive experience in customer relationship management to provide actionable insights and practical techniques for businesses looking to maximise their customer retention rates and create lasting loyalty.
Overwhelmed: Work, Love, and Play When No One Has the Time by Brigid Schulte is a thought-provoking exploration of the modern epidemic of overwhelm and its impact on various aspects of our lives. Schulte delves into the challenges individuals face in balancing work, family, and personal time, and offers insights into how we can reclaim our time and create a more fulfilling and balanced life.
The Platinum Rule: Discover the Four Basic Business Personalities and How They Can Lead You to Success by Tony Alessandra and Michael J. O'Connor is a book about understanding and working with different personality types in the workplace. The authors argue that the key to success in business is to understand that people have different communication styles and preferences, and to tailor your approach to each individual.
"The Power of Now" by Eckhart Tolle is a transformative book that teaches readers how to live in the present moment and let go of past regrets and future anxieties. The book is based on Tolle's own spiritual awakening and his teachings on mindfulness and meditation.
"The Nordstrom Way to Customer Service Excellence" is a book written by Robert Spector and Patrick D. McCarthy that explores the customer service philosophy and practices of Nordstrom, one of America's most successful retailers. The book provides insights into the Nordstrom approach to customer service, and how it has enabled the company to build a loyal customer base and achieve sustained success.
Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute takes readers on a journey into the world of Disney's renowned customer service culture. Drawing from Disney's extensive experience in creating magical experiences for guests, the book shares valuable insights and practical strategies for delivering exceptional customer service.