Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
Stakeholder engagement is just one step in the process of stakeholder management. This session explores what it means to be "engaged"...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...
How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...
One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
An overview of the requirements and impact of Privacy and Electronic Communications Regulations (PECR)...