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57 results - Page 4 of 7

Communication Skills Effective Verbal Communication module
Communication Skills

Effective Verbal Communication

This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...

Next Event:
Date
May 8, 2025
Time
3:30 PM
Communication Skills How to Engage and Understand Others module
Communication Skills

How to Engage and Understand Others

Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...

Next Event:
Date
May 8, 2025
Time
5:00 PM
Compliance Preventing Bribery and Corruption module
Compliance

Preventing Bribery and Corruption

Target Audience: Any level Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, ...

Next Event:
Date
May 12, 2025
Time
12:30 PM
Business Essentials Learn to Manage Time Effectively module
Business Skills

Learn to Manage Time Effectively

There are 168 hours in a week, so what are you going to do with them? This session will help you understand how to better manage your...

Next Event:
Date
May 13, 2025
Time
9:30 AM
Customer Service Excellence Dealing with Challenging Customers module
Customer Operational Excellence

Dealing with Challenging Customers

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...

Next Event:
Date
May 14, 2025
Time
5:00 PM
Customer Service Excellence Dealing with Challenging Customers - Part 2 module
Customer Operational Excellence

Dealing with Challenging Customers - Part 2

Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...

Next Event:
Date
May 20, 2025
Time
2:00 PM
Business Essentials Working Remotely module
Business Skills

Working Remotely

Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...

Next Event:
Date
May 21, 2025
Time
9:30 AM
Customer Service Excellence Crisis Management & De-escalation module
Customer Operational Excellence

Crisis Management & De-escalation

Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...

Next Event:
Date
May 21, 2025
Time
5:00 PM
Compliance Anti-Money Laundering for SMEs module
Compliance

Anti-Money Laundering for SMEs

Target Audience: Any level working in SMEs Anti-Money Laundering for SMEs educates small and medium-sized enterprises on detecting...

Next Event:
Date
Jun 3, 2025
Time
9:30 AM