This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...
Target Audience: Any level Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, ...
There are 168 hours in a week, so what are you going to do with them? This session will help you understand how to better manage your...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...
Target Audience: Any level working in SMEs Anti-Money Laundering for SMEs educates small and medium-sized enterprises on detecting...