Stakeholder engagement is just one step in the process of stakeholder management. This session explores what it means to be "engaged"...
One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
This course highlights some of the latest exciting and innovative AI developments in the suite of Office 365 packages, where to find...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...