This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and...