"Smart Calling: Eliminate the Fear, Failure, and Rejection from Cold Calling" by Art Sobczak is a definitive guide that transforms traditional cold calling into a strategic and effective process. Published in 2010, Sobczak draws on his extensive experience in sales to provide a comprehensive framework for sales professionals to master the art of making "smart" calls and achieve success in their prospecting efforts.
Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson is a comprehensive guide that equips readers with practical techniques to enhance their customer service skills and deliver exceptional experiences. The book offers actionable strategies, tips, and insights for individuals and teams seeking to improve their customer service performance.
International Workplace Sexual Harassment Laws and Developments for the Multinational Employer by Ellen Pinkos Cobb provides a comprehensive analysis of the evolving legal landscape surrounding workplace sexual harassment across different countries. The book is aimed at multinational employers and offers practical guidance for navigating the varying laws and cultural nuances related to workplace harassment. It delves into global trends, providing a valuable resource for employers, HR professionals, legal teams, and policymakers.
"Microsoft PowerPoint: The Most Updated Crash Course" by James Holler is an in-depth guide designed to help users master Microsoft PowerPoint quickly and efficiently. This book aims to provide a comprehensive understanding of PowerPoint’s features, enabling readers to create engaging and professional presentations. Holler’s approach is structured to accommodate both beginners and more experienced users, making it a versatile resource for a wide audience.
"Excel Pivot Tables Recipe Book: A Problem-Solution Approach" by Debra Dalgleish is a comprehensive guide designed to help users master the powerful features of Excel pivot tables through practical, real-world scenarios. The book is structured as a collection of "recipes," each addressing a specific problem or task that users might encounter when working with pivot tables. This approach makes it easy for readers to find and apply solutions to their own pivot table challenges.
Daniel Coyle’s The Culture Code explores what makes teams and groups work effectively together, offering valuable insights that team members can use to contribute positively to their teams. The book is based on research and real-world examples from highly successful groups in diverse fields, such as Pixar, Navy SEALs, and the San Antonio Spurs. Coyle identifies three key skills that build a strong team culture: creating safety, sharing vulnerability, and establishing purpose.