"Getting to Yes: Negotiating Agreement Without Giving In" by Roger Fisher, William Ury, and Bruce Patton is a seminal work in the field of negotiation that presents a principled approach to negotiation, emphasising collaboration and mutual benefit. Through this book, the authors offer a comprehensive framework for negotiating agreements that meet the interests of all parties involved, without resorting to adversarial tactics or compromising principles.
Customer success is an emerging field that is rapidly gaining traction as more and more businesses recognise the importance of retaining customers and fostering long-term relationships. In the book "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue," authors Nick Mehta, Dan Steinman, and Lincoln Murphy provide a comprehensive guide to this exciting new field, offering insights and strategies for companies looking to reduce churn and build long-term customer relationships.
You're Not Listening: What You're Missing and Why It Matters by Kate Murphy is a thought-provoking book that explores the art of listening and its profound impact on our relationships, well-being, and society as a whole. Murphy sheds light on the alarming decline of listening skills in our modern world and provides insightful perspectives and practical tips to become better listeners.
Karla McLaren’s The Language of Emotions: What Your Feelings Are Trying to Tell You is a transformative guide to understanding, processing, and harnessing emotions for personal growth and well-being. Unlike traditional approaches that categorise emotions as “positive” or “negative,” McLaren argues that all emotions serve a vital purpose and can be valuable messengers when properly understood. Drawing from psychology, neuroscience, and energy healing, she provides a framework for engaging with emotions in a healthy and productive way.
Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time is a book by Brian Tracy that provides practical strategies for overcoming procrastination and managing time more effectively. The book's title is based on a quote by Mark Twain, who said, "Eat a live frog first thing in the morning and nothing worse will happen to you the rest of the day."
"The Straightforward Guide to Adult Safeguarding" by Deborah Barnett is a comprehensive resource designed to provide clear and practical guidance for professionals working in the field of adult safeguarding. Barnett offers an accessible overview of the key concepts, principles, and practices involved in safeguarding vulnerable adults from abuse and neglect.