"5 Star Service: How to Deliver Exceptional Customer Service" by Michael Heppell is a comprehensive guide that explores the principles and strategies behind providing outstanding customer service. Heppell's book goes beyond the basics, aiming to empower individuals and organisations to elevate their customer service practices to a level that not only meets but exceeds customer expectations.
Dare: The New Way to End Anxiety and Stop Panic Attacks by Barry McDonagh is a groundbreaking book that offers a fresh perspective on managing anxiety and overcoming panic attacks. McDonagh presents a unique approach that encourages individuals to embrace and "dare" their anxiety rather than trying to suppress or avoid it. With its practical strategies and empowering mindset, the book has become a valuable resource for those seeking relief from anxiety-related challenges.
"The Art of Invisibility: The World's Most Famous Hacker Teaches You How to Be Safe in the Age of Big Brother and Big Data" by Kevin Mitnick is a guide to staying safe and secure in the digital age. Mitnick is a former hacker who spent five years in prison for computer crimes, and has since become a respected security consultant. In this book, he shares his insights into how hackers think and work, and provides practical advice on how to protect yourself online.
"Excel Data Filters: Quickly and Easily Sort and Filter Data" by Scott Hartshorn is a practical guide designed to help users efficiently sort and filter data using Microsoft Excel. Hartshorn’s book aims to make these fundamental yet powerful features accessible to both novice and experienced Excel users, enabling them to manage large data sets with ease and precision.
"Leading the Customer Experience" by Sarah Cook is a comprehensive guide for organisations aiming to deliver exceptional customer service and create long-lasting customer loyalty. Cook emphasises that in today’s highly competitive market, providing an outstanding customer experience (CX) is not just a differentiator but a necessity for businesses to thrive.
The Wisdom of Menopause: Creating Physical and Emotional Health and Healing During the Change by Christiane Northrup is a comprehensive guide that explores the physical, emotional, and spiritual dimensions of menopause. Dr. Northrup, a renowned women's health expert, provides valuable insights and practical advice for women navigating this transformative stage of life.