Predictably Irrational: The Hidden Forces That Shape Our Decisions by Dan Ariely is a captivating exploration of the irrational behaviours that influence our decision-making processes. Drawing on numerous experiments and research studies, Ariely reveals the hidden factors that drive our choices and challenges the assumption of human rationality in economic decision-making.
"The Performance Appraisal Tool Kit: Redesigning Your Performance Review Template to Drive Individual and Organisational Change" by Paul Falcone is a comprehensive guide aimed at managers and organisations looking to transform their performance appraisal processes. This book offers practical insights and resources to help address the limitations of traditional performance reviews and turn them into a more effective and growth-oriented tool.
The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni is a powerful book that explores the common pitfalls that hinder team performance and provides insights on how leaders can address these challenges. Through a compelling leadership fable, Lencioni sheds light on the five dysfunctions and offers practical advice for building cohesive and high-performing teams.
60 Seconds and You’re Hired! by Robin Ryan is a practical, straightforward guide to mastering the art of job interviews. Designed to help job seekers make a powerful impression quickly, the book focuses on strategies to present yourself effectively, answer questions confidently, and secure job offers. Robin Ryan’s approach centres on concise communication and demonstrates how to position yourself as the ideal candidate within the first critical moments of an interview.
Sweaty Palms: The Neglected Art of Being Interviewed by H. Anthony Medley is a comprehensive guide to preparing for and succeeding in job interviews. The book covers a range of topics, from understanding the interview process to making a positive first impression, and provides practical advice on how to handle nerves, difficult interviewers, and tricky questions.
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery by Sarah Cook is a comprehensive guide that explores the importance of effectively managing customer complaints and using service recovery as a means to build customer loyalty. Cook provides valuable insights, practical strategies, and actionable techniques to help organisations handle complaints with excellence.