"Presence: Bringing Your Boldest Self to Your Biggest Challenges" is a self-help book by social psychologist Amy Cuddy that explores the concept of "presence" and how it can help us overcome self-doubt and perform at our best in high-pressure situations. The book is divided into three parts, each of which focuses on a different aspect of developing presence.
Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink is a groundbreaking book that challenges traditional notions of motivation and presents a compelling case for a new approach to understanding what drives individuals in their personal and professional lives. Pink draws on extensive research from psychology, economics, and neuroscience to argue that autonomy, mastery, and purpose are the key factors that truly motivate people to excel.
The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results by Brent Adamson, Matthew Dixon, Pat Spenner, and Nick Toman is a seminal work that expands upon the Challenger Sales methodology introduced in their previous book, "The Challenger Sale." This book delves into the complex dynamics of B2B buying groups and provides insights on how organisations can navigate and influence these intricate decision-making processes.
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery by Sarah Cook is a comprehensive guide that explores the importance of effectively managing customer complaints and using service recovery as a means to build customer loyalty. Cook provides valuable insights, practical strategies, and actionable techniques to help organisations handle complaints with excellence.
"The 7 Habits of Highly Effective People" is a self-help book written by Stephen Covey, published in 1989. The book presents a holistic, principle-centred approach to personal and professional effectiveness based on timeless universal principles of human behaviour.
Thriving as a Remote Customer Service Representative by Ash Layna is a comprehensive guide that equips individuals with the necessary skills and strategies to excel in the field of remote customer service. With the rise of remote work opportunities, the book serves as a valuable resource for those seeking to adapt to the evolving nature of customer service roles in the digital age.