Language

Programmes

Courses - Page 2

63 results - Page 2 of 7

Communication Skills Train the Trainer module
Communication Skills

Train the Trainer

Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...

Next Event:
Date
Nov 19, 2024
Time
3:30 PM
Business Essentials Working Remotely module
Business Skills

Working Remotely

Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...

Next Event:
Date
Nov 19, 2024
Time
6:30 PM
Customer Service Excellence Problem Solving - Effective Approaches module
Customer Strategic Excellence

Problem Solving - Effective Approaches

Unlock the secrets to effective problem-solving with our course, “Problem Solving - Effective Approaches.” Delve into the...

Next Event:
Date
Nov 20, 2024
Time
8:00 AM
Microlearning Privacy and Electronic Communications Regulations (PECR) module
Compliance - Micro

Privacy and Electronic Communications Regulations (PECR)

An overview of the requirements and impact of Privacy and Electronic Communications Regulations (PECR)...

Next Event:
Date
Nov 20, 2024
Time
2:00 PM
Compliance Anti-Money Laundering module
Compliance

Anti-Money Laundering

It is estimated that money laundering by criminals and terrorists costs the UK more than £100 billion a year – take this...

Next Event:
Date
Nov 20, 2024
Time
5:00 PM
Business Essentials How to Manage and Organise your Inbox module
Business Skills

How to Manage and Organise your Inbox

Do you find yourself wasting time trying to find an email within your inbox? On average a typical worker receives over 120 emails per...

Next Event:
Date
Nov 21, 2024
Time
11:00 AM
Customer Service Excellence Influencing Skills module
Customer Delivery Excellence

Influencing Skills

What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...

Next Event:
Date
Nov 21, 2024
Time
3:30 PM
Customer Service Excellence Understanding Style Awareness and Managing Personalities module
Customer Delivery Excellence

Understanding Style Awareness and Managing Personalities

To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...

Next Event:
Date
Nov 26, 2024
Time
9:30 AM
Customer Service Excellence Crisis Management & De-escalation module
Customer Operational Excellence

Crisis Management & De-escalation

Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...

Next Event:
Date
Nov 26, 2024
Time
2:00 PM