Target Audience: Any level This course explores the legal frameworks and ethical principles governing conflicts of interest in various...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...
One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
Target Audience: Any level working in SMEs Anti-Money Laundering for SMEs educates small and medium-sized enterprises on detecting...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
Target Audience: Any level This course provides a comprehensive overview of legislation aimed at promoting safe internet practices...
