This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
There are 168 hours in a week, so what are you going to do with them? This session will help you understand how to better manage your...
This 20 minute course equips you with essential skills to nurture enduring connections with people from all walks of life. You'll learn...
Stakeholder engagement is just one step in the process of stakeholder management. This session explores what it means to be "engaged"...
Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...