Bounce: Mozart, Federer, Picasso, Beckham, and the Science of Success by Matthew Syed is a captivating exploration of the science of success, particularly focusing on the role of talent, practice, and resilience in achieving greatness. Syed, a former British table tennis champion and sports journalist, draws from a wide range of fields, including sports, music, and art, to challenge the common belief that success is primarily attributed to innate talent.
Dare to Lead: Brave Work. Tough Conversations. Whole Hearts. by Brené Brown is a powerful book that explores the qualities and behaviours of courageous leadership. Drawing from extensive research, personal stories, and practical examples, Brown offers insights and strategies to help leaders create positive and thriving work environments.
Buyology: How Everything We Believe About Why We Buy is Wrong by Martin Lindstrom is a fascinating exploration of the subconscious forces that shape our buying decisions. In this book, Lindstrom draws on extensive research and neuromarketing studies to challenge commonly held beliefs about consumer behaviour and uncover the hidden factors that truly drive our purchasing choices.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard S. Gallagher is a practical guide for customer service professionals to effectively deal with difficult customers. The book provides valuable insights into the underlying causes of customer complaints, as well as scripts for handling challenging customer interactions.
Ben Lamorte's "OKR Objectives and Key Results: Driving Focus, Alignment, and Engagement with OKRs" is a comprehensive exploration into the world of Objectives and Key Results (OKRs), offering readers a roadmap to harnessing the power of this goal-setting framework for organisational success. Lamorte's work stands out as a valuable guide for both beginners and seasoned practitioners seeking to understand, implement, and optimise OKRs in their respective domains.
Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer is a compelling book that explores the power of embracing customer complaints and turning them into opportunities to enhance customer loyalty and business success. Baer provides valuable insights, real-world examples, and actionable strategies to help organisations effectively handle customer feedback and create a culture of customer-centricity.