Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and...
How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...
One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...