The Joy of Burnout: How the End of the World Can Be a New Beginning by Dina Glouberman takes a unique and unconventional approach to burnout. Rather than viewing it as a negative or destructive experience, the author presents burnout as an opportunity for personal growth, transformation, and the creation of a more fulfilling life.
Glouberman challenges the traditional narrative surrounding burnout, which often portrays it as a sign of failure or weakness. Instead, she encourages readers to embrace burnout as a catalyst for positive change. She argues that burnout can serve as a wake-up call, signalling that something in our lives is out of alignment and in need of attention.
"Delivering Happiness: A Path to Profits, Passion, and Purpose" is a book written by Tony Hsieh, the former CEO of Zappos, an online shoe and clothing retailer. In the book, Hsieh shares his personal and professional journey, including his experience building Zappos into a billion-dollar business that is widely recognized for its exceptional customer service and unique company culture.
Nathaniel Branden’s The Six Pillars of Self-Esteem is a foundational book on understanding, developing, and maintaining self-esteem. Branden, a psychotherapist and pioneer in the study of self-esteem, defines it as "the reputation we acquire with ourselves." He argues that self-esteem is essential for psychological well-being, success, and fulfilment. The book outlines six fundamental pillars that support healthy self-esteem and provides practical exercises to help integrate them into daily life.
Cracking the Code to a Successful Interview by Evan Pellett is a practical guide that demystifies the interview process and offers actionable strategies to help job seekers secure their desired roles. Drawing on his extensive experience as a top recruiter and hiring manager, Pellett provides an insider’s perspective on how interviews are conducted and what employers truly look for in candidates.
"5 Star Service: How to Deliver Exceptional Customer Service" by Michael Heppell is a comprehensive guide that explores the principles and strategies behind providing outstanding customer service. Heppell's book goes beyond the basics, aiming to empower individuals and organisations to elevate their customer service practices to a level that not only meets but exceeds customer expectations.
Customer success is an emerging field that is rapidly gaining traction as more and more businesses recognise the importance of retaining customers and fostering long-term relationships. In the book "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue," authors Nick Mehta, Dan Steinman, and Lincoln Murphy provide a comprehensive guide to this exciting new field, offering insights and strategies for companies looking to reduce churn and build long-term customer relationships.