The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi is a book that aims to provide businesses with strategies to create an effortless customer experience that increases customer loyalty and satisfaction. The authors conducted extensive research on customer interactions with various companies and analysed the data to identify what drives customer loyalty and satisfaction.
The Feedback Fix: Dump the Past, Embrace the Future, and Lead the Way to Change by Joe Hirsch is a thought-provoking book that challenges traditional approaches to feedback and offers a fresh perspective on how leaders can create a culture of effective feedback in the workplace. Hirsch, an expert in organisational culture and leadership development, presents a compelling case for reimagining feedback as a forward-looking tool that inspires growth and drives positive change.
The Platinum Rule: Discover the Four Basic Business Personalities and How They Can Lead You to Success by Tony Alessandra and Michael J. O'Connor is a book about understanding and working with different personality types in the workplace. The authors argue that the key to success in business is to understand that people have different communication styles and preferences, and to tailor your approach to each individual.
Karla McLaren’s The Language of Emotions: What Your Feelings Are Trying to Tell You is a transformative guide to understanding, processing, and harnessing emotions for personal growth and well-being. Unlike traditional approaches that categorise emotions as “positive” or “negative,” McLaren argues that all emotions serve a vital purpose and can be valuable messengers when properly understood. Drawing from psychology, neuroscience, and energy healing, she provides a framework for engaging with emotions in a healthy and productive way.
Tom Kendrick's "Identifying and Managing Project Risk" is a comprehensive guide aimed at equipping project managers with the tools and techniques necessary to navigate and mitigate risks effectively throughout the project lifecycle. The book is structured to provide a systematic approach to risk management, ensuring that project managers can identify potential pitfalls early and take proactive measures to avoid or minimise their impact.
60 Seconds and You’re Hired! by Robin Ryan is a practical, straightforward guide to mastering the art of job interviews. Designed to help job seekers make a powerful impression quickly, the book focuses on strategies to present yourself effectively, answer questions confidently, and secure job offers. Robin Ryan’s approach centres on concise communication and demonstrates how to position yourself as the ideal candidate within the first critical moments of an interview.