An overview of the requirements and impact of Privacy and Electronic Communications Regulations (PECR)...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...
Do you find yourself wasting time trying to find an email within your inbox? On average a typical worker receives over 120 emails per...
Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...
This course highlights some of the latest exciting and innovative AI developments in the suite of Office 365 packages, where to find...
There are 168 hours in a week, so what are you going to do with them? This session will help you understand how to better manage your...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...