Unlock the secrets to effective problem-solving with our course, “Problem Solving - Effective Approaches.” Delve into the...
An overview of the requirements and impact of Privacy and Electronic Communications Regulations (PECR)...
It is estimated that money laundering by criminals and terrorists costs the UK more than £100 billion a year – take this...
Do you find yourself wasting time trying to find an email within your inbox? On average a typical worker receives over 120 emails per...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...
One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...